How to Change your Password - Macs

Changing your Password on Macs

Changing your password requires three fundamental steps. How you complete the steps depends on the operating system you are using (Windows or Mac) and your location (PBS office or away from the office).

Connect to the PBS network.
Navigate to the password changing screen.
Allow the computer to synchronize or cache the password for future, disconnected use.

The Solution Center also recommends that you sign out of Microsoft Teams before you change your password. Closing the Teams window does not sign you out of Teams. Click on your profile picture and choose “Sign Out.”

Steps in Detail:

1. Connect to the PBS network

How you connect to PBS’ network depends on your location.

If you are in the office, you can use the Ethernet cable or Internal Wi-Fi network. (Only Wifi_Regular or Wifi_EMM give you access to the PBS network.).
If you are away from the office, you need to use VPN to connect to the network.

2. Navigate to the password changing screen

If you’re connected to the PBS network, locate NoMAD in the Menu Bar or search for it using Spotlight. The icon is a triangle with check mark inside and big dots in every corner. The NoMAD icon also displays the number of days remaining for the current password.
If the NoMAD icon does not have a check mark in the middle of the triangle, or it does not display the remaining days information, or the Change Password option is greyed out, you are not connected to the PBS network. If that is the case, please refer to Step 1.
Click “Change Password” and follow the prompts.

3. Synchronize or Cache the Password

NoMAD synchronizes the password automatically. All you need to do is remain connected to the PBS network for a few minutes, about 20 minutes to be safe, to allow the password sync process enough time.

Expired password:

If your password is expired, go to https://solutioncenter.pbs.org, choose Password Self-Service and follow the instructions. Complete the forgot my password procedure, then complete steps 1 and 3 on this guide.

Notes and Resources:

If you use multiple PBS computers, you need to complete steps 1 and 3 on each computer you use. If the computers are in the office and connected to the network, this process is transparent, you don’t even know it happened. If you are away from the office, you will have problems until you are able to complete steps 1 and 3.

It’s important to know that if you have not completed steps 1 and 3 on the computer you’re trying to use, then the computer won’t recognize the new password. Log in the computer using the previous password, then complete steps 1 and 3. However, since you already changed the network password from a different computer, you need to use the new password for step 1.
If you have personal computers setup to access PBS applications, then each application may need the password updated depending on how it is configured.

If you have a smartphone and\or tablet, apps will prompt you for the new password.
Finally, Microsoft Teams requires you to sign out and sign back in after a password change. It’s not enough to close the application, you must click on your profile picture and choose “Sign Out.”
These steps are also available on these Solution Center Support pages (solutioncenter.pbs.org).