How to change/unlock password PC - Password has expired If your password has expired or your account is locked out Click on the "Reset password" link on the login screen of your PC. In a Mac, simply open https://solutioncenter.pbs.org and choose "Password Self-Service" You're connected to the Microsoft Password Self-Service portal Enter your user ID username@pbs.org Enter the captcha You will be ask to verify yourself with the method you picked during the password self service setup Forgot my password will allow you to change it I know my password will allow you to unlock your account If you changed your password, log back into the computer with your old password and connect to the VPN with the new password. The PCs will ask you to lock the computer and log back in with the new password. On the Macs, NoMAD will ask you to sync the password.