(NETA File & Metadata Delivery to sIX) How to report issues and outages

1. Browse to the PBS Help Desk Portal

2. Input your email address in Requester, if this is not pre-filled (you may have to enter other details if this is the first time you are opening a ticket on this site)

3. Type "NETA to SIX" as Subject

4. Select the level of urgency. If the file/metadata needs to be uploaded within 6 hours, please select High

5. In the Description box, please tell us about the issue you are having

6. Lastly, hit Submit